Announcing: Trust & Safety on Udemy
Over the past few months, we’ve been hard at work thinking about how instructors and students interact with each other. Udemy has experienced tremendous growth due to a unified effort involving passionate instructors, motivated students, and committed members of the Udemy team.
As we’ve expanded, we’ve realized that we could do more to explain the rules of the marketplace that protect the student experience, and demonstrate the power of the instructor tools when they’re used well. We know that, in the past, this has not always been clear. This is changing today.
We want to ensure that our marketplace is collaborative, friendly, transparent, and fair so here’s what we’ve been working on.
- Clear policies across six main areas: Communication Tools, Marketing Tools, Course Material, Course Reviews, Community and Restricted Topics.
- Positive examples and best practices on how to use instructor tools well, with specific examples of how instructors have effectively leveraged these resources to reach and engage students.
- A fair and effective set of consequences when the rules aren’t followed, in the form of strikes. Each strike is additive. When one instructor of a course has a violation, all other instructors will still see consequences enforced for that course.
Our students and instructors are typically well intentioned, dedicated members of the Udemy Community. We believe it is important to give the Community time to learn and adapt to these policies, and provide us with feedback. That’s why over the course of the next month, we will only issue warnings when the rules aren’t followed, and direct you to useful educational resources.
Beginning on September 15th, we will start enforcing the strikes across the marketplace. We understand that everyone makes mistakes. That’s why the first time a policy isn’t followed, a Udemy team member will reach out to you with a warning email. We also understand that context is crucial, and we’ll do our best to understand why the policy wasn’t followed and more importantly, how we can help.
It’s also your responsibility to proactively make sure that you understand our policies. When we see subsequent violations of our policies, there will be more severe consequences. Read more about the escalation process here. These consequences apply to all instructors – every country, every level of student enrollment, every revenue bracket, every category. We value all instructors’ contributions to Udemy and believe that all instructors deserve a level playing field.
Our team is here to answer any questions or clarify any of our policies. Email us at firstname.lastname@example.org.
We’re excited to release these guidelines and resources for our instructors. And we can’t wait to see you learn, teach, and thrive on Udemy.