Udemy provides a variety of ways for instructors and students to communicate with each other. These tools help instructors engage with students and answer questions about their course. They’re meant to increase student engagement with the course content. They’re not meant to be used to market or sell to the Udemy community. We provide separate marketing tools instructors can use for this purpose.
When instructors misuse communication tools, it causes students to unsubscribe and disengage from the platform, which hurts the entire community.
What are communication tools?
- Educational Announcements: These are used exclusively by instructors to provide educational content that supplements the course material. While instructors can include links to free, relevant educational content, they should not be used for any kind of marketing or promotions.
- Direct Messaging: Students and instructors can use this tool to ask and answer questions about the course content. It’s meant for 1:1 learning and getting dedicated feedback about the course, not to promote or market to students.
- Course Discussions: This tool serves as a forum where students can engage each other and the instructor in conversations about the course content. Instructors can reinforce material that’s been covered within the course. Again, it’s not to be used to promote or market to students.
Escalation Policy: Learn what happens when there is a violation of our policies.