Course ratings and reviews are vital to the Udemy marketplace; they help students find the right courses for them, and they help instructors stay at the top of their game.
Reviews must reflect the authentic, unbiased opinions of students. Wherever possible, we would like to preserve all such feedback.
The following types of feedback are considered valid:
- Low star ratings
- Ratings without any commentary
- Ratings and reviews from students with a low consumption rate
- Negative commentary about the instructor’s teaching style or delivery
- Suggestions on how to improve the course
- Reviews using strongly critical language
Occasionally, students may express themselves in a way we would consider obscene or otherwise inappropriate.
The following types of feedback are considered invalid and will be removed:
- Reviews unrelated to the course or course topic
- Reviews focusing on technical issues outside the instructor’s control
- Reviews deemed obscene, profane, hateful, or threatening
- Reviews featuring personal attacks not related to the course experience or relevant instructor behavior
- Reviews incentivized by promise of free or discounted goods and services
- Reviews from parties with a demonstrated conflict of interest. For example, platform competitors, co-instructors, or affiliates
- Reviews generated by bots, scripts, or other inorganic means
- Multiple ratings or reviews from a single source
If you believe that a review violates our guidelines, please report it to our Trust & Safety team. Please be mindful of the types of violations outlined above when reporting. We ask that you refrain from initiating a complaint in the absence of one of these issues.
At times, you may disagree with a review or feel that a review represents your course inaccurately. Udemy is unable to intervene in such instances, as we cannot mediate factual disputes between parties.
If you are unable to report a review directly, or have questions about the rules, please let us know at firstname.lastname@example.org.
Guidelines for Instructors
It can be challenging to gather meaningful feedback on new courses, especially as a new instructor. Be mindful of how you engage your students and be wary of those who might ask you to violate policy.
- Instructors cannot indicate what type of rating or review a student should leave, or outline any detail or information to be included
- Instructors may not specify what medium should be used to express varying feedback
- Instructors are not permitted to trade reviews with other instructors
- Instructors must decline any offer from a student to provide a positive review in exchange for goods or services, and should report the request
- Instructors must not seek to systematically reward positive reviews
When an instructor is clearly going against the spirit of Udemy policies in an attempt to game the system, or if we see a severe negative impact on the student experience, it will be considered a violation of our policies. Learn more about what happens when there is a violation of our policies here.
Udemy scans all student ratings and reviews to identify those that are likely to be inauthentic. We incorporate many data points to ensure course feedback reflects the engaged, unbiased opinions of learners with a genuine interest in the course material.
Occasionally, reviews left by friends and family have been hidden by this filter. If you believe that a review has been removed incorrectly, you can let us know at email@example.com. While we are unable to provide any details about the filter, we will investigate to confirm that everything is working as intended.