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Spring Clean Your Course: Consistency

Using Student Satisfaction Analytics to Make Your Course Shine




When a student starts one of your course lectures, you want them to be so hooked on the amazing instruction you’re delivering that they watch the lecture through to the end. If your Student Satisfaction Analytics shows this isn’t always the case, read on!

For live courses, this article will cover how to use the lecture completion data available in your Student Satisfaction Analytics to identify and address gaps between start and completion rates. If you have a draft course, we’ll explain how to structure your course creation process with a mind to CONSISTENCY.

Live Courses

Look at your lecture by lecture engagement data to identify which lectures have the lowest percentage “of students who started also finished”.


Low percentages indicate that there’s interest in the topic (students are starting the lecture!) but you haven’t maintained their interest through to the end. Here are a few questions to consider:

  • Do you start the lecture off strong? Do you emphasize the value of the lecture? It’s always nice to state what students can accomplish after completing the lecture.
  • Do you include real world examples or applications? Udemy students prefer actionable over theoretical.

Compare lectures with low completion rates to ones with high completion rates and ask yourself the following questions:

  • Are you using a different tone of voice? Are you speaking in a dull, monotone, or unenthusiastic manner?
  • Are you using a different lecture format? Perhaps it’s a presentation style lecture rather than a live action video. This could indicate that students prefer one format over the other.

Now let’s take some steps to address these issues:

  1. Identify the lecture with the lowest percentage “of students who started also finished”.
  2. Upload the lecture video to Youtube.
  3. Post the Youtube link in the Udemy Studio or the How To course discussion board for feedback from the community along with these two questions:
    • What’s one thing I could change or add to better hold your attention?
    • If you lost interest in the lesson part way through, why did that happen?
  4. Make updates based off of community feedback!

Draft Courses

Surprises can be fun every now and again, but when it comes to Udemy courses, students want to know what to expect. What will they learn and how will they learn it? Establishing consistency in your course structure will help you set appropriate student expectations and then prove to students that your course has indeed met those expectations!

As you build your course, you should be able to identify:

  • The skill covered in each section
  • The concept covered in each lecture

Once you have that information in mind you can add an introductory lecture to each section that accomplishes the following:

  • Introduces the primary goal of the section (ie. your section-level learning objective)
  • Describes what students will get from each lecture in the section. What concepts will you cover and how will you cover them?
  • These introductory lectures will ensure you set the right expectations for students and explain how you’ll fulfill those expectations.

Ready to get started?

  1. Go to the Curriculum section of your draft course
  2. Use the Add Lecture feature to drag and drop an introductory lecture to each of the sections you’ve outlined. No need to title these lectures “Introduction” – you can get more creative than that!
  3. In the lecture description field, write a bulleted list of each concept you’ll cover in the section. This will assist you when it comes time to produce the section intro lecture!


For a better understanding of the “Student Satisfaction Journey”, check out this graphic representation. We also talked with a few instructors who’ve already used Analytics to make course improvements – read how Phil Ebiner and Steve Churchill did it!