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Escalation Policy

Our students and instructors are typically good, responsible members of the community. We understand everyone makes mistakes, and sometimes, you just don’t know what’s okay and not okay. That’s why, the first time there’s a violation, you’ll only receive a warning. We’ll provide resources to help you better understand our policies and learn how to work successfully on Udemy. We’re also happy to speak with you directly to help you understand what’s okay and not okay.

We do expect you to be proactive about understanding and following Udemy policies. If we see another violation of any of our policies, there will be more severe consequences in the form of “strikes.” Each strike is recorded in our system, and instructors who repeatedly violate policies will eventually be removed from the Udemy platform.

Strike 0 → Warning

Strike 1 → Suspension of announcement and direct messaging privileges for a month

Strike 2 → Courses blocked from active promotions for a month + suspension of announcement and direct messaging privileges for a month

Strike 3 → Courses blocked from new enrollments for a month + suspension of announcement and direct messaging privileges for a month

Strike 4 → Instructor banned from access to Udemy and courses unlisted from the Udemy platform

These strikes apply at a course level. So if another instructor on the course has a violation, all instructors associated with the course will see the features disabled for that course.

Please note, we reserve the right to escalate strikes based on the severity of the violation. We’ll re-evaluate the strikes on an account on a six month rolling basis.