Trust & Safety FAQ
Why are there rules in the first place?
Udemy is committed to ensuring that students have a safe and engaging learning environment, and instructors are set up for success. Our rules exist to ensure we protect student’s learning experience and enable positive, healthy interactions between instructors and students.
How will I be notified of a strike?
You’ll receive an email from firstname.lastname@example.org about the strike, the reason why you received it, and the consequences. We’ll be thoughtful and fair about how we determine if there’s a policy violation as well as how we apply consequences. We encourage you to provide context and ask questions. We’re here to help, you’ll have the opportunity to speak with someone on our team.
You’ll also see that your feature has been disabled when you attempt to use it, and see a notification that says your access to the feature has been temporarily suspended on some or all of your courses due to a policy violation.
What happens if my co-instructor has a strike?
If your co-instructor has a strike, then all the courses that your co-instructor teaches will be affected. Only the courses you share with the co-instructor will be affected.
What if my co-instructor has a strike and I remove him/her as an instructor from my course?
If you remove your co-instructor who has a strike, and you don’t have a strike, then your course will revert back to having all your features enabled.
How long are the strikes valid?
We’ll re-evaluate the strikes on your account on a six-month rolling basis.
How are you monitoring and catching bad behavior?
We hear from our students and instructors who write to email@example.com or flag abuse on the site in various places. We also proactively monitor on-site behavior and reach out to students and instructors when we identify policy violations.
Does every instructor get Strike 0 to 4 or does it depend on the nature of the violation?
In most cases, instructors will see a linear escalation where they’ll get a warning, and then three strikes. If there are more than three strikes we’ll ban access to Udemy and un-list the courses from the marketplace. However, we reserve the right to escalate the consequences if the violations are severe.