Understanding Udemy’s Terms: FAQ

Over the past several years, Udemy has grown to over 20,000 instructors, 40,000 courses, and 11 million students. There’s nothing more valuable to Udemy than our dedicated students and instructors. Because of this growth, we’re updating our Terms of Use, Privacy Policy, and Instructor Terms to better serve you and the community. We encourage you to review them and have included some FAQs below.

The Updated Terms of Use. We’ve reorganized and rewritten our Terms of Use to make them easier to understand. You can find them here.

The Updated Privacy Policy. Our revamped Policy now covers the information we collect and how we use that information in much more detail. For example, it includes an explicit discussion of how we share your data with the companies we partner with. As always, we do not (and will not) sell your data.

The Updated Dispute Resolution. We hope it never comes to this, but if you find yourself in a dispute with Udemy, the updated dispute resolution section in the Terms of Use explains how and where you can bring a claim against us.

The Relocated Pricing and Promotions Policy. We’re moving our Pricing and Promotions Policy into its own section on our Support page. You will still be able to access the Pricing and Promotions Policy from a link within the Terms.

What will happen August 2, 2016?

Starting August 2, you will be asked to review and agree to the updated Terms of Service, Privacy Policy, and Instructor Agreement. You can accept these terms beginning August 2. Between August 2 and August 18 you will have the option to “Accept” the new Terms or “Accept Later.” After August 19, you will have to accept the new Terms before you can access your Udemy account.

I just created my Udemy account August 1. Will I have to do anything on August 2?

All of our users—both students and instructors—will need to accept the new Terms, regardless of signup date.

Why are you moving the Pricing and Promotions policy?

Previously, information around our pricing and promotions (including revenue share, pricing and promotions, and localized pricing information) was scattered between our Support Hub, Terms, and Premium Instructor Application. While the revenue share information is remaining in the Terms, we’re consolidating the rest of the information in our Support Hub to make it easier and clearer for you to get the information you need.

Why are you changing the 30-day window?

Currently the Terms say we will post changes on the site and those changes become effective 30 days after posting them. We are changing this language to clarify that we will notify you using means likely to reach you, such as email or posting a notice on Udemy.com. We think this is a better and more streamlined customer experience than just posting the Terms.

We would like to emphasize that our commitment to giving you ample notice for changes that require action from you will still hold. We are still committed, even without the 30-day window expressly written in the Terms, to give you as much time as possible to make any necessary changes to your account. This will not change.

Have any more questions?

Please email our Support team at instructorsupport@udemy.com. We’re standing by to help.

Got Something To Say:

Your email address will not be published.

*

7 + 11 =