Establish your credibility with reviews

Students worldwide trust Udemy to show them helpful reviews and ratings. Reviews and ratings help them decide which courses and instructors are good fits for them. So it’s important to gather feedback from your students. The reviews and ratings of your course can act as a “social proof” to establish the credibility of your course.

Why it’s critical

It’s critical to seek feedback from your students. It’ll help you improve your course and gather good reviews and ratings over time. Request feedback and reviews directly, early and often.

If you’re just starting out, soliciting reviews can feel daunting or less important than marketing. However, reviews are essential to a new course and new instructor. So aim for 4–10 reviews to start with. It sets a good foundation for a new course.

Request reviews and ratings

Here are some tips on how you can gather more feedback and review for your course.

  • Reach out. You can request for feedback and reviews in your course introduction video, the automatic welcome message, via direct messages, through announcement emails, and in between lectures.
  • Time the request. If you are planning to seek feedback during the course, the best time is within the first 15 minutes of the course. During the first lecture students are still evaluating. But if you have included a quick win within the first 15 minutes, its best to ask for a review just after.
  • Reinstate their importance. Remind them that their opinions are matter and will help you improve the course material and the overall learning experience for the future students.
  • Ask the expert. Request someone in your field to watch your course and provide a feedback or leave an honest review. Tell them to mention their own professional expertise along with the review so students can see that your course is up to their level.
  • Be sure to follow Udemy policies. Learn more about guidelines against manipulating the review system.

Respond to reviews and ratings

Receiving your first review is exhilarating but it can be nerve-wracking too. Use each opportunity to engage with the student and learn. Students want to see the same personal attention you provided in your course. So respond appropriately to both negative and positive reviews and ratings. Here are some tips on how to best respond to various ratings.

  • Ratings above 4 stars. Address students by their name and say thanks. Recognize their effort as a student.
  • Ratings below 4 stars. Acknowledge any negative feedback and offer a positive solution such as a course update or additional materials. For example: “Thank you (name) for the review. Can anything be added or changed in the course to make it better for you? Thanks again for the feedback.”
  • Star ratings without text. Ask the student for more specific information. Be friendly and remember that other students can see your responses. For example: “Thank you (name). You marked X and Y as not up to your expectations. Can you let me know what I can do to improve these parts of the course for you?”

You can manage your student feedbacks and reviews using the Reviews Dashboard.

Use review and feedback to your benefit

  • Put positive reviews to work. Use them when marketing your course. Mention them in your emails, social media, and in course descriptions in your course landing page.
  • Use feedback and negative reviews to improve. If students repeatedly point out that something doesn’t work for them, consider adding content to the course or adjusting your course description to make it clearer. Respond to the review right away to let them know that you’re fixing things, and again when you’ve made changes. Students love to know they’re being heard. Make sure to inform everyone about any updates in the course with an announcement.

Follow Udemy guidelines

We encourage you to go through our review system guidelines to ensure that you aren’t violating any of our policies.

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